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Fundamentals of Building a Reliable Workforce Data Foundation
Live Date: March 19, 2025. PLEASE SIGN IN FOR THE RECORDING.
Presented by: Juanita Coley, CEO of Solid Rock Consulting
About the Webcast
A reliable Workforce Management (WFM) strategy starts with
data—clean, accessible, and actionable. In this session, we’ll break down the
fundamentals of data management, helping you identify the right data sources,
integrate them effectively, and ensure accuracy for better decision-making.
Whether you're struggling with incomplete data or disconnected systems, this
session will equip you with the framework to build a solid foundation that
drives every aspect of WFM success.
Attendees receive a free copy of WFM: Go Beyond when they attend the class!*
*Shipping not included.
About the Presenters
Juanita Coley, CEO and Founder, Solid Rock Consulting
With over 14 years of industry experience, Juanita has
become a Contact Center & WFM trainer, speaker and facilitator. Coupling
her talent and experience with her skillset and passion, Juanita brings new
efficiencies and optimizations to corporations and household brand. In 2018,
she published her first book “The Corporate Playbook” a guide to empower
corporations with effective strategies to engage and educate their teams on the
workforce management model. In 2022, she released her second book, “From The
Ground Up: Navigating Call Center & Tech Careers.” Juanita created the C.E.O.
plan, a program designed to provide resources on leadership, tech and workforce
management opportunities through her company Solid Rock Consulting.