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Fundamentals of Building a Reliable Workforce Data Foundation

Presented By: Solid Rock Consulting

Date: Wednesday, March 19th, 1pm EST

Presented by: Juanita Coley, CEO of Solid Rock Consulting

About the Webcast

A reliable Workforce Management (WFM) strategy starts with data—clean, accessible, and actionable. In this session, we’ll break down the fundamentals of data management, helping you identify the right data sources, integrate them effectively, and ensure accuracy for better decision-making. Whether you're struggling with incomplete data or disconnected systems, this session will equip you with the framework to build a solid foundation that drives every aspect of WFM success.

Attendees receive a free copy of WFM: Go Beyond when they attend the class!*

*Shipping not included.

About the Presenters

Juanita Coley, CEO and Founder, Solid Rock Consulting

Today with over 14 years of industry experience, Juanita has become a Contact Center & Workforce Management enthusiast, trainer, speaker and facilitator. Coupling her talent and experience with her skillset and passion, Juanita takes pride in bringing new efficiencies and optimizations to corporations and household brands like United Health Care, Optum, Walgreens, Liberty Medical, and many more.

In 2018, she published her first book “The Corporate Playbook” a success guide to empower corporations with effective strategies to engage and educate their teams on the workforce management model.

In 2022, she released her second book, “From The Ground Up: Navigating Call Center & Tech Careers.” Juanita created the C.E.O. plan, a program designed to provide resources on leadership, tech and workforce management opportunities through her company Solid Rock Consulting. Utilizing workshops, trainings, events and access to mentorship, The C.E.O. PLAN is an incubator for future STEM leaders and occupation holders.