Trudy Cannon, Senior Director – GTM Strategy, Verint® Workforce Engagement Management Solutions
Trudy
Cannon is Verint’s Senior Director of GTM Strategy supporting the Workforce
Engagement Management suite. In this capacity, she is responsible for
driving go-to-market strategy, developing offerings, building tools, messaging,
collateral, and sales enablement materials to support market growth.
Trudy
joined Verint in 2011 and has held the role of Application Consultant in the
Services organization and Solution Consultant in Solution Sales supporting WFE
before joining the go-to-market team. With over 30 years’ experience in
contact centers, prior to Verint, Trudy held management positions with the
largest telecommunications provider, a multinational financial services
corporation and a major airline.
Andrea Matsuda, Head of Product Marketing, Workforce Management, NICE
Andrea has spent the majority of her career in the contact center world. After graduating from the University of Nebraska-Lincoln, she joined TD Ameritrade as a multi-channel customer service agent. While at TD Ameritrade, she advanced her career into workforce management. Andrea further advanced her workforce management career when she moved to Toast Inc, where she would eventually become the Senior Manager of the Workforce Management department. Today, she is fortunate enough to fulfill her passion of story telling in marketing for the workforce management industry at NICE, Ltd.