Home > Live Webcasts

Tech Insights Roundtable Preparing for the Future of WFM – Tech Tank

CrmXchange

Presented By: CrmXchange



Date: February 27, 1pm Eastern

Presented by NICE and Verint

Register


About the Webcast

Managing the staffing needs of today’s increasingly complex contact center environments can be challenging without the proper tools. Workforce Management must evolve to support remote work, activity-based workspaces, and the integration of omni-channel operations. Discover how to overcome the limitations of traditional WFM and drive greater efficiency.

clickmeredsquare

About the Presenters

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.