Featured Webcasts

white papers

  • AI or Human? Blending the Best of Both Worlds to Optimize CX

    AI or Human? Blending the Best of Both Worlds to Optimize CX

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  • Uncover Insights to Transform CX Strategies

    Uncover Insights to Transform CX Strategies

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  • The Ultimate Guide to Agentic AI in the Contact Center

    The Ultimate Guide to Agentic AI in the Contact Center

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About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in CCaaS and digital contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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EMERGE Ray Naeini, CEO and Chairman

In this interview, Sheri Greenhaus, CrmXchange, sits down with Ray Naeini, EMERGE, to discuss how companies can provide exceptional customer service.

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Talkdesk Crystal Miceli, Vice President, Head of Product and Industry Marketing

In this conversation, Crystal shares insights on how Agentic AI is transforming customer interactions, improving efficiency, and enhancing agent productivity.

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Vonage Reggie Scales, Global Head of Applications

In this discussion, Sheri Greenhaus, CrmXchange, and Reggie Scales, Vonage, explore how Vonage is transforming customer communications by integrating UC, CC, and AI into a seamless, all-in-one platform.

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