Featured Webcasts

white papers

  • NiCE Named a Leader 2025 Gartner® Magic Quadrant™ for Contact Center as a Service

    NiCE Named a Leader 2025 Gartner® Magic Quadrant™ for Contact Center as a Service

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  • New data - How leaders are scaling service with AI in 2025

    New data - How leaders are scaling service with AI in 2025

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  • Closed-loop CX - Turning insights into measurable ROI

    Closed-loop CX - Turning insights into measurable ROI

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About CrmXchange


  

CrmXchange the premiere destination for information to improve customer care and improve the customer experience (CX), including: CRM and CX software, customer support best practices, customer interaction strategies, and other valuable CX Resources. CrmXchange also keeps industry experts updated on the latest in CCaaS and digital contact centers. CX and Contact Center professionals can learn more about improving the customer experience and improving customer support.

CrmXchange has developed unique industry insights into the technology, business intelligence, and professional programs required for successful contact center operations. You'll find valuable customer experience resources that will help improve customer care management.  

Please take a moment to sign our GUEST BOOK.  Tell us a little about your company and you’ll receive updates about our exclusive CX webcasts as well as white papers which will enhance the overall quality of your services.

Executive Interviews

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Verint® Systems Anna Convery, Chief Marketing Officer

In this interview, Anna Convery, Chief Marketing Officer of Verint, shares her perspective on how the company is cutting through the noise with AI-powered solutions that drive real business value.

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AVOXI Barbara Dondiego, CEO

In this interview, Barbara Dondiego, CEO of AVOXI, speaks with Sheri Greenhaus, Managing Partner of CrmXchange, about AVOXI’s evolution from a managed services provider to a global leader in cloud based voice software solutions. Barbara shares insights into the company’s

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TaskUs Rachel Lutz Guevara, Division Vice President of Trust and Safety

In this conversation, Sheri Greenhaus, CrmXchange, and Rachel Lutz Guevara, TaskUs explore the growing importance of mental health in customer experience roles, the proactive strategies TaskUs has developed to support frontline workers, and how emotional resilience training is becoming a key business performance driver.

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