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Customer-Facing Self-Service Trends - Survey Results

NICE

Presented By: NICE


Thursday, October 31, 2024. PLEASE SIGN IN FOR THE RECORDING.

SPONSORED BY NICE

Presented by: Donna Fluss, Founder and President of DMG Consulting, LLC, and

Sheri Greenhaus, Managing Partner at CrmXchange

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About the Webcast

Discover insights from your peers as we explore the findings of a recent global study on Customer-Facing Self-Service Trends.

Are you interested in what your peers are doing with self-service?

Please join us for a 30-minute discussion of what enterprises are doing with self-service solutions based on a recent study on Customer-Facing Self-Service. Learn who plans to invest in AI-enabled conversational systems, the actual benefits they expect to achieve, the channels they will deploy them in, and which vendors they will buy them from.
Bring your questions and participate in this interactive discussion of self-service solutions and how enable enterprises to help their customers. Join industry experts Donna Fluss, Founder and President of DMG Consulting LLC, and Sheri Greenhaus, Managing Partner at CrmXchange, as they share essential strategies and best practices for self-service.         
                                                                    
Don’t miss this opportunity to stay ahead and get your questions answered on the best way to use self-service to enhance your contact center.

About the Presenters

Donna Fluss, Founder & President, DMG Consulting LLC

Donna Fluss, Founder and President of DMG Consulting LLC, provides a unique and unparalleled understanding of the people, processes and technology that drive the strategic direction of the dynamic and rapidly transforming contact center and back-office markets. Donna has provided expert guidance for over 30 years to technology leaders as well as disruptive newcomers, investors, and enterprises that want to build out next-generation contact centers.

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.