Home > White Papers

Call Center Speech Software

It is commonly understood that customers want access to vital information, such as a banking or cable account, without having to always interact with agents. Yet customers still need the security of the contact center to ask questions and be provided with answers. Self-service programs meet these needs 24/7 by providing support options via web or phone support, increasing loyalty to your company based on its ease of use and effectiveness.

Learn more about implementing a top support system for your company. Read how effective support can lead to more productive contact centers. Understand how implementing automated information can help your company cut costs, create more up-selling opportunities, better track customers and do much more.

Learn what separates successful and inefficient Internet or phone support. What are the necessary elements for creating the best customer care in your company? Find out the answers to these and many more questions by getting started with the valuable information below from industry experts. To locate companies that can provide you with this software click here.

Build Smart Self-Service Fast
— Presented By: NICE

Are you ready to make your self-service actually work? To deliver customer experiences (CX) that exceed expectations? It’s time to leverage the power of AI and machine learning to move from reactive to proactive self-service. Learn how to transform your CX and get smarter with every interaction.
Accelerating Digital Transformation
— Presented By: NICE

Ready to make self service work? To deliver customer experiences (CX) that exceed expectations you must go beyond guesswork. Learn how smart self service transforms CX to effectively accelerate digital transformation.
Automating and Scaling the Soft Skills Critical to Customer Experience in a Digital-First World
— Presented By: Verint® Systems

Rapidly advancing technologies are making it easier for businesses to engage with customers at scale in an increasingly digital world. In this report, sponsored study by Harvard Business Review (HBR) Analytic Services, customer service experts and technology thought leaders offer
Why Self-Service Needs a Human Touch
— Presented By: NICE
The New Digital Customer Engagement For The New (Ab)Normal
— Presented By: eGain

Covid has changed everything. Concerned about virus exposure, consumers, including the older demographics, are moving to digital channels for customer service like never before. However, the same old limited digital capabilities do not cut it in the new environment. Read about the new digital engagement that is required for the new (ab)normal.
Faster Service, Happier Customers: Using Self-Service to Accelerate the Speed of Resolution
— Presented By: NICE CXone

Faster Service, Happier Customers: Using Self-Service to Accelerate the Speed of Resolution
A Chatbot for Your Contact Center
— Presented By: Creative Virtual

Chatbots and virtual agents have become essential tools for providing 24/7 self-service to digital customers. Download this white paper to learn the added benefits of using these solutions in the contact center.
Chatbot Fails - 6 Reasons They Break and How to Fix Them
— Presented By: Nuance

Whether you’re just considering implementing a chatbot or wondering why your current one isn’t living up to expectations, download this eBook to learn what it takes to deliver a stellar chatbot experience.