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Unlocking Customer Lifetime Value - 5 strategies for enhancing CX with Listening Insights
Presented By: NICE
Live Date: August 3, 2023. PLEASE SIGN IN FOR THE RECORDING.
Pesented by: Mark Ungerman, Product Marketing Director at NICE
About the Webcast
In times of resource constraints,
linking Customer Lifetime Value (CLV) to business growth is crucial. Wondering
how to invest wisely in CLV and what tactics to employ? Our webinar cuts
through the noise:
- Unravel
CLV's role in weathering economic uncertainty.
- Delve deeper
than CSAT to truly decode customer aspirations and hurdles.
- Amplify CLV
through 5 potent CX strategies.
CX and
customer success leaders, from agile startups to established leaders, can use
these proven strategies to master listening insights, electrify CX, and send
CLV soaring.
About the Presenters
Mark Ungerman, Product Marketing Director, NICE
Mark Ungerman is a product marketing director at NICE, where
he is focused on solutions that help organizations improve customer experience
and lifetime value. Mark earned dual graduate degrees in Business and
Management of Information Systems and has over 20 years of experience working
with successful B2B SaaS companies building and bringing products to market.