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Making Your Customers Happier - How Businesses Can Balance AI And The Human Touch In Customer Service

NICE

Presented By: NICE


Date: September 10, 1pm Eastern

Presented by: Omer Minkara, Vice President, Principal Analyst at Aberdeen and

Caitlyn Penter, Public Relations Manager, NICE

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About the Webcast

Join NICE’s Caitlyn Penter and Omer Minkara, Vice President & Principal Analyst at Aberdeen Strategy & Research, as they tell businesses what they need to know to make their customers happier and keep them coming back. Learn why customers are excited about AI in CX and how businesses can leverage AI while still maintaining the human touch. You don’t want to miss out on these data-backed customer insights from NICE’s new International Happiness Index. 

Here’s what you will learn:

  • What types of customer experience make consumers the happiest
  • How much consumers are willing to spend for great service  
  • Top benefits of CX AI reported by consumers

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About the Presenters

Omer Minkara, VP and Principal Analyst, Aberdeen

Omer Minkara is the Vice President, Principal Analyst at Aberdeen, researching Best-in-Class practices and emerging trends in the technologies and business processes used to enhance customer experience across multiple interaction channels (e.g. social, mobile, web, email and call center). He has an MBA degree from Babson College, where he participated in the launch of a technology company, creating a customer acquisition and engagement strategy, and developing all the operational and financial forecasts for the enterprise.

Caitlyn Penter, Public Relations Manager, NICE

Caitlyn Penter manages Public Relations for NICE, overseeing media relations, press announcements, PR strategy and special projects. Before joining NICE, Caitlyn was an Emmy-award-winning TV news reporter working in Savannah, Georgia and Asheville, North Carolina and covering big news moments such as the 2020 Presidential Election, the Covid pandemic and Hurricane Dorian. Caitlyn graduated with a dual degree in Communications and Political Science from the University of South Alabama.