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Making Your Customers Happier - How Businesses Can Balance AI And The Human Touch In Customer Service

NICE

Presented By: NICE


Live Date: September 10, 2024. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Omer Minkara, Vice President, Principal Analyst at Aberdeen and

Caitlyn Penter, Public Relations Manager, NICE

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About the Webcast

Only 36% of customers are happy with the state of customer experience. Where do your customers rank on the International Happiness Index?

In this webcast, you will learn secrets to making your customers happier – and how to keep them coming back. We uncover why customers are curious about AI and how businesses can elevate your customer interactions while maintaining the irreplaceable human touch that defines exceptional service.

Don’t miss out on survey results from NICE’s new International Happiness Index. 

Here’s what you will learn from this index: 

•    What experiences make consumers the happiest 
•    What  consumers are willing to spend for great service  

Leave with practical strategies you can implement immediately.  Ask questions throughout the presentation and engage in live chats with presenters and fellow attendees. Gift cards will be issued to selected attendees the day after the live event.

      About the Presenters

      Omer Minkara, VP and Principal Analyst, Aberdeen

      Omer Minkara is the Vice President, Principal Analyst at Aberdeen, researching Best-in-Class practices and emerging trends in the technologies and business processes used to enhance customer experience across multiple interaction channels (e.g. social, mobile, web, email and call center). He has an MBA degree from Babson College, where he participated in the launch of a technology company, creating a customer acquisition and engagement strategy, and developing all the operational and financial forecasts for the enterprise.

      Caitlyn Penter, Public Relations Manager, NICE

      Caitlyn Penter manages Public Relations for NICE, overseeing media relations, press announcements, PR strategy and special projects. Before joining NICE, Caitlyn was an Emmy-award-winning TV news reporter working in Savannah, Georgia and Asheville, North Carolina and covering big news moments such as the 2020 Presidential Election, the Covid pandemic and Hurricane Dorian. Caitlyn graduated with a dual degree in Communications and Political Science from the University of South Alabama.