About the Webcast
Curious about how leading enterprises are transforming customer service with cutting-edge AI Solutions?
Join us for an exclusive 30-minute session where we’ll dive into the latest findings from a global study on GenAI Trends. Get an inside look at how organizations are planning to invest in AI-driven applications, the real-world benefits they aim to achieve, and the innovative channels they’re deploying them in.
This is your chance to ask questions and be part of the conversation! Hear from industry thought leaders Donna Fluss, Founder and President of DMG Consulting LLC, and Sheri Greenhaus, Managing Partner at CrmXchange, as they reveal top strategies and best practices for implementing self-service solutions that truly elevate your customer experience.
About the Presenters
Donna Fluss, Founder & President, DMG Consulting LLC
Donna Fluss, Founder and President of DMG Consulting LLC,
provides a unique and unparalleled understanding of the people, processes and
technology that drive the strategic direction of the dynamic and rapidly
transforming contact center and back-office markets. Donna has provided expert
guidance for over 30 years to technology leaders as well as disruptive
newcomers, investors, and enterprises that want to build out next-generation
contact centers.
Sheri Greenhaus, Managing Partner, CrmXchange, Moderator
For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.