About the Webcast
In today's fast-paced and digitally-driven world, providing
a seamless customer experience has become crucial for businesses to stay
competitive. Customer engagement strategy is the cornerstone of brand strategy.
AI, digital, and human engagement must support brand strategy.
Despite massive shifts in consumer preferences and the
explosive growth of digital engagement channels, when it comes to
conversational AI and self-serve customer engagement, many brands admit they
are struggling to start down the path of investing in bots and AI.
