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Johannesburg - Customer Experience World 6th Annual Summit

Customer Experience World 6th Annual Summit

The New Wave of Customer Experience Thinking

JOIN US on 22nd-23rd March at Southern Sun Montecasino, Sandton, Johannesburg, for the Customer Experience World, Annual 2 Day Conference, and the opportunity to gain insight and knowledge that WILL escalate your Customer Experience. This Industry expert- packed event will present you with techniques to drive Next Practice ideas into every aspect of your business.

What Customer Experience means to your business.-

With the Temkin Group announcing that this year it’s the ‘Year of Purpose’, it intensifies the necessity to get ahead of the rest when it comes to CX. With a complete understanding of Customer Experience Management and a real handle on New Leadership and Soft Skills strategies, you will be able to steer your business through the ever escalating business competition. 

What is on offer at the Annual 2 Day conference?

The introduction to Customer Outcome Based thinking

The opportunity to Learn innovative new ideas & methods gained from interactive sessions and working groups

A deeper understanding of how the ‘innovative genius’ mind works   

Who will be speaking ?

  • Jeremy Maggs, Writer & Broadcaster, @maggsonmedia
  • Sarina De Beer, Managing Director, Ask Afrika
  • Duncan Wallace, Managing Director, EMEA & Treehouse Global
  • Mark Angus, CEO & Managing Editor, Knowledge Executive & cxi.Today
  • Mohammed Areff, Customer Engagement Lead, Karabina
  • Tilak Banerjee, Head of Financial Services, Dell
  • Michael Ossipoff, Director, Telstra
  • Geoff Ramm, Multi Award winning Speaker & Author, Celebrity Service & OMG Marketing
  • Gideon Galloway, CEO, King Price
  • Hany Mokhtar, Thought Leadership Executive, Multiple Industries
  • Marno Boshoff, Culture Evangelist, King Price

Customer Experience World believes in giving you the best possible opportunity to enhance and grow your business or career with CX understanding. With the strategies and tactics learned from Day 1, you will have the opportunity on Day 2 to design how your business will look in 5, 10 and 100 years from now.

No other event will give you the tools and techniques to offer this remarkable vision.

Over 300 of Africa’s decision makers and business owners will be in attendance, discussing, among other topics:  

  • CX Excellence  
  • The Innovation Culture  
  • Thinking beyond NPS  
  • Robotic Process Automation disruption  
  • Digitisation transformation  
  • The 4 P’s of Marketing    

The CEW, 2 Day Summit offers you such a wide range of informative, innovative keynote topics and finely tuned practical exercises that you will leave knowing HOW to take your business to the next level, and keep it there!

But don’t take our word for it, here’s a testimonial from last years’ event-

Thank you again for an amazing Customer Experience. It was my first Customer Experience Conference and clearly the speakers are all extremely sophisticated, knowledgeable and the technology available was impressive. Thank you again for an awesome two day intervention and also the refreshments were just too delicious for words. Very well planned and organised.
Ricky Harris, CEO
CICMA Global

To reserve your place book online HERE or for more information contact us HERE