Verint Systems
About Verint Systems
Verint(r) (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries—including over 85 of the Fortune 100 companies—are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
About Verint Systems
The Verint Cloud can help you simplify, modernize, and automate the customer experience. Whether you're an enterprise, small and medium-sized business, or an organization focused on the public sector or public safety, we can help you transform customer service while reducing the cost and complexity of customer operations.
- Multi-channel - Omni Channel
- Unified contact channels
- Unified Administration
- Unified Routing
- Unified Reporting
- Voice of the Customer
- Survey Tools
- Web surveying
- Voice of the employee
- Customer Journey mapping
- Enterprise feedback management
- Social Media Monitoring
- Workforce Management
- Workforce Scheduler
- Intraday management
- Reforecast based on intraday management
- Automated Workflows
- Multi Site Virtual Contact Center
- Centralized Administration for Multi Site
- Access by Individual User
- The Solution Maintains an Audit Trail
- Multi Channel Forecasting
- Allow for Outbound Forecasting
- Account for Holidays, Seasonality
- Number of Weeks solution can be scheduled ahead of time
- Support Split shifts
- Support Agent Preferences/bidding
- Allow manual manipulation and editing
- Strategic what - if scheduling
- Long-term forecasting and planning
- Unlimited months forecasted
- Long-term budget planning
- Track and Support historical agent adherence
- Track and Support real-time agent adherence
- Performance Management
- Provide Performance Management Scorecard
- Implement targets to groups/functions
- Compare employee performance against peers
- Help identify strengths and weaknesses
- Track individuals training requirement
- Link specific areas of skill development
- Gamification
- Workforce Optimizaton Suite
- Workforce Optimizaton Suite
- Quality Monitoring
- Real-time monitoring of voice and screen
- Web interface
- Schedule for call recording
- Playback for any LAN/WAN workstation
- Speech Analytics
- Analytics based on keywords or phrases
- Screen Playback synchronized with audio
- Instantaneous call retrieval
- Flexible rules editor
- VoiP recording
- Voice and screen saved in standard file formats
- Calls automatically routed to evaluators
- Search for call on Ad hoc basis
- Efficiency in filling out forms
- Integrated Reporting
- Multi-site Recording
- Screen Recording
- Virtual Contact Center Recording
- Open Source Recording
- Compliance monitoring
- Language Capabilities
- Multi Language Capabilities
- Number of Agents
- 251 - 500 Agents
- 501 - 1000 Agents
- Over 1000 Agents