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Customer Connections That Count - Turning Frustration into Loyalty

NICE

Presented By: NICE


Live Date: March 11, 2025. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Catherine Forino-Small, Senior Product Marketing Manager, AI and Digital, NICE

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About the Webcast

Customer service shouldn’t feel like a constant struggle—for agents or customers. When frustration takes over, relationships suffer, and loyalty is lost. So how do you flip the script?

Join us for a conversation about simple, effective strategies and tools that turn everyday service interactions into opportunities to build trust and loyalty. Discover best ways to:

  • Handle routine tasks, freeing agents to focus on problem-solving and personalization.
  • Enhance efficiency without sacrificing the human touch.
  • Reduce agent burnout, increase customer satisfaction, and helping teams work smarter—not harder.

    Help agents feel less overwhelmed, customers feel heard, and supervisors see real results.

    About the Presenters

    Catherine Forino-Small, Senior Product Marketing Manager, AI and Digital, NICE

    Catherine is the Senior Product Marketing Manager for AI & Digital at NICE. She has a passion for learning the ins and outs of products and understanding customer's needs. Having started her career in sales, Catherine understands how important quality product positioning, messaging, and marketing assets are to both customers and sales. Catherine is responsible for developing these and various other marketing and sales assets for the AI & Digital product portfolio.