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Customer Connections That Count - Transforming Service Interactions

NICE

Presented By: NICE



Date: March 11, 1pm Eastern

Presented by: Catherine Forino-Small, Senior Product Marketing Manager, AI and Digital, NICE

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About the Webcast

Ever wish every customer interaction could be as fulfilling as finding the last slice of pizza in the fridge? 

Join us and watch how copilots are shaking up contact centers by giving agents the chance to be more... well, human.

Here's how:

  • Intelligent assistants team up with your crew, taking care of the mundane tasks
  • Agents can then shine at what they do best – forging real connections and tackling tricky problems

Learn how to make each day brighter for everyone involved: agents, customers, and supervisors alike. Don’t miss out – see how to flip the script on customer service.

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About the Presenters

Catherine Forino-Small, Senior Product Marketing Manager, AI and Digital, NICE

Catherine is the Senior Product Marketing Manager for AI & Digital at NICE. She has a passion for learning the ins and outs of products and understanding customer's needs. Having started her career in sales, Catherine understands how important quality product positioning, messaging, and marketing assets are to both customers and sales. Catherine is responsible for developing these and various other marketing and sales assets for the AI & Digital product portfolio.