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Navigating the Fast-Paced World of Contact Centers - Discovering the Keys to Exceptional Customer Experiences
Live Date: January 30, 2024. PLEASE SIGN IN FOR THE RECORDING.
Presented by Jenni Palocsik, VP, Marketing Insights, Experience and Enablement, Verint and
Andrew Siciliano, VP, Product Management, Five9
About the Webcast
Welcome to the unpredictable world of contact centers! In this ever-evolving technological landscape, falling behind can be a recipe for disaster. Losing customers due to outdated contact center practices or grappling with complex agent tools is like trying to navigate a maze blindfolded. As customer service expectations continue to soar, it's essential to ensure your contact center is equipped with cutting-edge technology that not only meets current demands but also anticipates future challenges.
Join us in this enlightening webcast where we unveil groundbreaking research from Verint and Five9, shedding light on the hottest trends for contact centers in 2024. Discover the latest industry shifts, including:
• The rise of self-service solutions
• The power of AI and advanced analytics
• Strategies for breaking down data silos to gain seamless customer insights
Benefit from insights and guidance shared by experts from Verint and Five9, who bring years of partnership experience to the table. With over seven years of collaboration and more than 160 satisfied customers utilizing Verint WFO, powered by Five9, they have a wealth of knowledge to offer.
Even if you're not actively seeking technological solutions at the moment, staying informed about the latest industry developments is essential to remain competitive. Join us on this journey to contact center excellence and equip yourself to thrive in today's ever-evolving customer service landscape.
About the Presenters
Jenni Palocsik, VP, Marketing Insights, Experience and Enablement, Verint
Jenni leads a team that delivers custom research and insights, focuses on programs and processes to improve the customer and partner experience, enables sellers on Verint’s portfolio and unique value proposition, and supports go-to-market operations and strategic program management. Jenni is passionate about engaging with customers, partners and employees and collaborating to find creative solutions for opportunities for improvement. She has a proven track record of more than 25 years in product strategy and marketing, content development and communications for customer engagement solutions, payments and financial services.
Andrew Siciliano, VP, Product Management, Five9
Andrew brings over 15 years
of expertise in contact center software to his current role as Vice President
of Product Management at Five9. He has navigated both technical and services
leadership roles with a unique blend of technical acumen and service orientation.
His deep understanding of the industry's nuances has been pivotal in his
success delivering software solutions. At Five9, Andrew has successfully scaled
teams focused on design, build, and implementation of WEM software solutions.
His leadership is marked by a keen focus on aligning product development with
emerging market trends and customer needs.