Closing The Engagement Capacity Gap - Find out What’s Working from Organizations Getting It Right

About the Webcast

As we look at the third year of data from Verint’s comprehensive Engagement Capacity Gap (ECG) research report, we know that the rise of interaction numbers combined with stagnant or shrinking budgets create a gap in the ability to provide a superior customer experience. But this year, our data has shown that some organizations have met the challenge successfully and solved this CX cost equation. 

Join Maribel Lopez, Founder and Principal Analyst of Lopez Research, and Kelly Koelliker, Sr. Director of Content Marketing at Verint, as we discuss the findings of this year’s research report, including: 

• What specific challenges are top of mind for organizations in 2023.
• The differences between organizations who are struggling to close the ECG and those who have conquered it.
• Steps you can take to get to the next step in your customer experience journey regardless of where you are today.

Don’t miss this insightful fireside chat packed with real data from organizations like yours, and stay tuned for your opportunity to download the full ECG 2023 research report.