Tamsin Dollin, Director, Product Marketing, NICE
Tamsin has a passion for helping organizations “connect the dots” on what it takes to boost the customer experience. She brings over 25 years of experience in technology companies with roles in R&D and professional services. With NICE for over a decade, Tamsin trained workforce optimization solutions, like Quality Management and Speech Analytics to hundreds of contact center teams before finally joining the product marketing team in 2018.
Gaurav Passi, CEO, Zingly.ai
Gaurav is a dynamic leader with over 25 years of end-to-end experience in the CX industry, spanning CRM, Cloud Contact Centers, and Unified Communications. He has helped top enterprises modernize their customer experience with many award-winning products. Before founding Zingly, Gaurav was President of Cloud Business at Avaya Inc., where he led global initiatives to reimagine operations, drive reinvestments in cloud, and integrate emerging technologies like AI and mobile.
Notably, Gaurav was also CPO/EVP of Products, Technology, and Marketing at Five9, where he helped transform the company into an industry-leading Cloud Contact Center provider.