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Twilio’s Launch of Flex Platform Is Turning Heads in the Industry

The introduction of Twilio Flex, Twilio's first complete contact center platform, was unveiled at the 2017 Enterprise Connect conference. The announcement generated a great deal of media coverage during the event, but what Twilio found most meaningful was the groundswell reaction from the people who mean most to them. “We’ve had a phenomenal response from partners, developers looking to build SaaS solutions or integrations either into or on top of Flex as well as directly from enterprise end users,” said Al Cook, Director of Product Management and Engineering at Twilio and Head of Twilio Flex.

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