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Breaking the Chains of WFM Paradigm for Dummies
Presented By: NICE
Break outdated WFM paradigms
Traditional WFM methods of forecasting and scheduling are
based on outdated paradigms from phone calls. Meet the digital reality of today
with NICE True to Interval (TTI) analytics, which take into account
asynchronous, periodic interactions for more accurate contact center
staffing.
Seize the reality of digital channels in your contact
center.