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The State of CX - Real insights from the largest CX dataset

Customer experience matters, and it affects the bottom line. And we can prove it with insights from the industry’s largest CX dataset—build your winning CX strategy using billions of interactions that inform how customer experience affects business results. Dive in for data-backed insights on the state of CX, and how organizations are delivering exceptional experiences with NICE CXone.

See one-of-a-kind CX insights:

• The power of customer sentiment in driving overall brand value
• How agent soft skills significantly increase sentiment

Customer sentiment soars when companies adopt a unified CX AI platform

Get the Data