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NEW Strategic Findings on CX Data, Analysis, Employees & Technology

CallMiner

Presented By: CallMiner


Executed by world-renowned research firm Vanson Bourne, findings of this FREE report are based on interviews with hundreds of CX leaders from the US, UK, Ireland, and South Africa. Sample findings include:  

  • 62% don’t collect all the CX data they need
  • 96% use some form of manual CX data analysis
  • 40% cite customer vulnerability as a challenge in the last year
  • 36% report AI has positively impacted employee engagement & productivity
  • 41% don’t have budget to implement AI for CX 
  • Many more…

P.S. How does your CX environment compare to those of your industry peers? Download this FREE report to find out!