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Get up to Speed on the State of WEM Today
Presented By: NICE
Read up on the state of the market today for workforce engagement solutions
DMG assesses the state of the market today for workforce optimization and workforce engagement management solutions, including trends, challenges, and projections. WEM solutions with AI capabilities transform CX by providing many of the automation, engagement, analytics, and optimization capabilities that businesses need in order to deliver outstanding and customized customer experiences.
You’ll get insight on:
- The current trends that are transforming forecasting and scheduling
- The perennial and emerging challenges for modern contact centers
- A market share analysis of the leading WEM vendors
- An assessment of NICE’s WEM platform