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Listening to the Contact Center to Overcome Pandemic Challenges

CallMiner

Presented By: CallMiner


If your organization is like many out there, customer experience is rightfully taking a backseat to concerns for health and safety when directly impacted by pandemic challenges.

This is, however, a journey from which we will all transition into a world that has changed. CX lessons learned during this time of crisis are ones that will be invaluable going forward. Listening to the Contact Center to Overcome Pandemic Challenges will address how to: 

  • Balance CX impact with front line challenges
  • Expand your listening posts
  • Rely to a greater extent on unsolicited feedback
  • Bridge the CX-to-Contact-Center Gap
  • More actively listen to your customers & employees 

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