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The future of CX has arrived - Meet Enlighten, the Trusted AI for Business
Presented By: NICE
The impact of our experiences, both positive and negative,
can shape our opinions and relationships for a long time. Customers will
remember how a brand made them feel far longer than just the deals and offers
they provided.
That's where Enlighten comes in - the AI purpose-built for
CX that helps businesses anticipate and meet every customer need, creating
sustainable and life-changing experiences. Enlighten can create fully
personalized experiences that align with your brand and business goals by
combining the latest Generative AI technology and CXone’s vast array of CX
data.
This white paper will break down how to:
- Create fully conversational self-service options that
understand customer intent
- Leverage self-service AI models to automate and resolve
frequent interactions
- Empower agents with streamlined real-time AI coaching and
prompts
- Summarize and automate interaction responses for proactive
agent follow-up
- Proactively automate service flows allowing supervisors to
accelerate decision velocity
Future-proof your business with this white paper