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Improving Customer Service with AI

Ready or not, AI is here and changing how we think about customer service.

Harvard Business Review Analytic Services, in association with NICE, conducted research to understand how brands feel about AI for customer service and where to focus efforts and budget to maximize AI for CX. 

Dive into the rich pool of data compiled by Harvard Business Review Analytic Services and gain insights into:

• How executives and industry analysts view and value AI for CX
• What areas of the business are most aided by infusing AI
• Tips and tricks for seamless AI integration
• The challenges to AI adoption and how to overcome them

Read the report