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Engagement Capacity Gap™: How Organizations Are Evolving to Address New Challenges in 2022
Read our findings on changing consumer preferences, new
workforce dynamics, and the five key challenges and opportunities we’ll face in
2022.
In 2021, Verint introduced global research that explored how
organizations were being challenged by new workforce dynamics, ever-expanding
engagement channels and exponentially more consumer interactions – which must
be managed with limited budget and resources, the Engagement Capacity Gap
(ECG). As a result, organizations found it more difficult than ever to deliver
the desired customer experience.
Hybrid and remote working, supply chain shortages, and now,
the Great Resignation. It seems that constant change continues to be the status
quo. To help you thrive despite the chaos, Verint has surveyed over 2,700
business leaders again from a variety of industries around the globe to learn
how they’re adapting and what’s top of mind.
Organizations must continue to take steps to close the
Engagement Capacity Gap, and this report offers insights and actionable
strategies to help you succeed. Access the full report here to read our findings on
changing consumer preferences, new workforce dynamics, and the five key
challenges and opportunities for 2022.
Listen to the discussion on the findings of the Engagement Capacity Gap.
Click here to download