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The CallMiner CX Landscape Report 2024
Over
the last two years, organizations have been quick to implement AI (sometimes at
the expense of cost and security). Now that the initial frenzied excitement is
starting to settle, organizations have a clearer line of sight to how they
should best leverage AI to advance their wider CX goals.
To
uncover how organizations are addressing CX challenges, including how AI will
impact those efforts, CallMiner surveyed over 700 industry professionals to
create The CallMiner CX Landscape Report
2024.
Read the
new report to uncover the latest on:
- Why companies are adopting AI
- Cost expectation of
implementing AI
- How companies are leveraging AI
to improve CX
- Industry trends for adopting
and leveraging AI
Download the report today
to learn about the challenges faced by other contact center and CX leaders, how
they are addressing them, and how they plan to balance AI scale and efficiency
while keeping a human touch.