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AI or Human? Blending the Best of Both Worlds to Optimize CX
The
rise of generative AI gave rise to a new question – what should the role of AI
(and humans) play in the modern contact center? While it sparked fear in some
that AI would replace human jobs, it’s becoming clear that AI works best
working alongside humans as opposed to replacing them outright.
Our
latest eBook, AI or Human? Blending the Best of
Both Worlds to Optimize CX, highlights how
human-in-the-loop AI approaches bolster contact center performance and customer
relationships.
Read
on to learn how this approach helps businesses:
- Manage interaction volume and
complexity
- Improve efficiency on CX
fundamentals
- Offer targeted coaching and
career development for employees
With the right
human-centric AI approach, both frontline employees and customers get the
support they need. Download now to learn more.