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AI Contact Center Analytics for Dummies
Presented By: NiCE
How much do you really know about AI-powered analytics? Have you really tapped into your Contact Center Interactions, and the wealth of information they hold?
There are trillions of recorded interactions in the world, and that number will more than double in the next five years. Unlocking the value in those interactions can only be accomplished with artificial intelligence that can find discrete and behavioral patterns that no amount of human effort can surface. Learn how AI-enabled contact center analytics transcends the limits of traditional analytics, and makes it possible for businesses to improve customer experiences, identify complaints, prevent fraud, and more.