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The Ultimate Guide to Agentic AI in the Contact Center

CallMiner

Presented By: CallMiner



Agentic AI is having its moment in the AI hype cycle for its ability to independently make decisions. But why is this trend important to the contact center?

In our new guide, The Ultimate Guide to Agentic AI in the Contact Center, we uncover how AI agents can streamline analytical tasks and automate contact center workflows, helping you support your frontline employees while staying ahead of the competition.

Read on to learn:

  • The difference between agentic AI and generative AI
  • Use cases for leveraging agentic AI in the contact center
  • Ways to implement agentic AI responsibly with best practices

The future for agentic AI is promising, with the potential to augment frontline employees work and allow them to focus more on complex high impact customer interactions.


Access now to see how agentic AI can give your contact center a competitive edge.