Home > White Papers > Featured White Papers
The Ultimate Guide to Agentic AI in the Contact Center
Agentic
AI is having its moment in the AI hype cycle for its ability to independently
make decisions. But why is this trend important to the contact center?
In
our new guide, The Ultimate Guide to Agentic AI in
the Contact Center, we uncover how AI agents can streamline
analytical tasks and automate contact center workflows, helping you support
your frontline employees while staying ahead of the competition.
Read
on to learn:
- The difference between agentic
AI and generative AI
- Use cases for leveraging
agentic AI in the contact center
- Ways to implement agentic AI
responsibly with best practices
The
future for agentic AI is promising, with the potential to augment frontline
employees work and allow them to focus more on complex high impact customer
interactions.
Access now to see how agentic AI can give your contact center a competitive edge.