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10 Best Practices for Contact Center Work from Home

You have quickly moved your agents into a work from home environment to respond to the crisis, this is the time to make sure that your performance is not impacted as a result of this change.  From foundational elements and planning, to managing for performance you need to accelerate your performance now and into the future. Use this guide to understand the key best practices you should follow to deliver on the performance your customers and employees have come to expect and will be required for your business' ongoing success in this new environment.