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15th Annual Customer Contact Week Asia 2024

16 - 19 July 2024 | One Farrer Hotel, Singapore  

Customer Contact Functions and Engagement Hubs are facing unprecedented challenges due to a combination of global economic uncertainty, rapidly changing customer demands, and a dynamic marketplace.  Adding to this complexity, leaders managing centralized hubs must navigate cultural differences to ensure seamless service.  At the 15th Annual Customer Contact Week Asia 2024 focuses on how these hubs can deliver superior value through proactive service, helping leaders balance growth with evolving customer needs and ensuring customer operations teams have the flexibility to scale and meet those needs.  

Join us as we bring together leading contact centre, customer support, customer service, customer operations, and customer care professionals to deliver value above and beyond through proactive service.  

Key Themes:

• Leading the Charge for Excellence in Customer Contact Functions
• Enhancing Digital Capabilities in Customer Contact Functions View the Agenda
• Digital Customer Contact Operations
• Shifting from Reactive to Proactive Customer Service
• Managing Dynamic Customer Demand with Flexible Operations
• Improving Customer Engagement & Satisfaction

View the Agenda