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Discover how Calabrio helped Shopify manage a growing global workforce while boosting efficiency and engagement

The Problem:

Shopify’s rapid growth and global expansion created challenges in maintaining consistent, efficient workforce management across multiple time zones.
Solution:

They implemented Calabrio Workforce Management (WFM) to improve scheduling accuracy, forecasting, and real-time management of a distributed support team.
Result:

Shopify achieved greater operational efficiency, improved agent satisfaction, and ensured scalable support for a growing global customer base.

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