Today, most license and asset management is done manually, requiring thousands of hours and millions of dollars. The case study provided reflects the experience of a fortune 500 insurance provider that expressed a need to improve license management efficiency. The companies specifications included several environments (Genesys, Avaya, etc.), several login IDs per agent, multiple routing engines and more.

ethosIQ accepted the challenge and implemented ethosIQ’s License Resource Manager solution; installation of a single collector to connect to all environments, correlation of agent interaction in real time, single historical feed and enterprise view, hosted solution and more.

The fortune 500 insurance provider saw an overall increase in efficiency, decrease in cost—with a 5-year savings of $1,275,000—and an improvement in customer experience.

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