Intuit Improves Customer Experience with Amazon Connect, AI-Powered Omnichannel Contact Center

During peak times such as income tax season, which runs from January to April, Intuit needs to scale from 6,000 contact center agents to 11,000.

Intuit decided to implement Amazon Connect, an easy-to-use, omnichannel cloud contact center that companies can use to simplify contact center operations and add agents from anywhere.

Relying on Amazon Connect, Intuit deployed its new cloud contact center in 2 Weeks Instead of 6 Months.

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