How Fujitsu uses Amazon Connect to build customer trust

Fujitsu had to deal with managing over 4,500 contact flows for more than 90 countries however their previous contact center witnessed frequent outages, was costly, and involved a great deal of manual intervention for the smallest of changes.

Amazon Connect allowed Fujitsu to become agile and make changes to their contact flows in minutes.

These changes helped them handle a 48% increase in call volume during the COVID-19 pandemic.

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