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Capital One Contact Centers Innovate Faster Using Amazon Connect

Amazon Connect

Presented By: Amazon Connect


 

  • The Problem:
    Capital One wanted to further speed innovation.

  • Solution:
    Replacing it with a system that would integrate more easily with other company systems and support simpler, faster change processes.

  • Result:

    When researching possible candidates they realized Amazon Connect would perfectly fit the company’s long-term goals of reducing its datacenter footprint, increasing its use of microservices, and building a more open, integrated architecture.

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