Home > Case Studies

See how AAA Northeast used Calabrio Speech Analytics to resolve high-risk highway calls faster and improve service quality

The Problem:

AAA Northeast needed to reduce long call handle times and improve both service consistency and agent engagement.
Solution:

The team implemented Calabrio ONE to streamline scheduling, enhance coaching, and gain actionable insights through advanced analytics.
Result:

They reduced average handle time, improved agent performance, and strengthened member satisfaction across the contact center.

To read the entire case study click here