West Corporation

West provides the omnichannel communications to connect you to everything that matters. From little things to big things, West is there 24/7 to help you communicate and get through your day by reminding you to pick up your prescription, preparing you for parent-teacher conferences, notifying you of flight delays or keeping you connected to colleagues across the globe. In an emergency, we connect you to the help you need. When the power goes out, we provide the critical updates to keep you informed and safe.

In over 30 years of creating connected experiences, we’ve learned that every connection matters. So trust West to stay one step ahead in an increasingly complex world and connect to what matters.

Products by West Corporation

Proactive Notifications

West's Proactive Notifications suite help you answer customer concerns before contact is ever made. Use SMS texting, outbound voice calls and other channels to share a promotion, ask customers to pay a bill or prepare people when a storm is approaching. Our channel-agnostic, managed options combine with solutions from other providers, giving you a fully connected ecosystem of inbound and outbound tools you can count on. Create your best customer experience with our predictive and proactive solutions to create customer loyalty for life.

IVR

West's IVR solution is the intelligent, self-service solution designed to achieve whatever your company needs. Not just a one-size-fits-all solution, our IVR is boosed by our managed approach, which gives you access to surveys, testing and best practices from Fortune 500 companies across all industries. A West IVR shares information with your contact center and pairs with any number of other unique communication solutions, creating the best possible self-service experience for your callers.

Cloud Contact Center

West's Cloud Contact Center solution is customized to meet your business' specific needs. Instead of providing an out-of-the-box tool, we take a more comprehensive, managed approach. Cloud Contact Center can sync up with your other customer service tools, regardless of provider. And a dedicated West representative will make sure your contact center is up-to-date and always providing the best experience for your customers.

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