TeamSupport LLC – TeamSupport

About TeamSupport LLC

Customer support software for external facing customer support - built for business to business (B2B) and specially suited for software and technology businesses. Manage customers at the individual, company, and ticket level as well as best-in-class SLA management, visual support including video and screen sharing, and fully customizable to meet your unique needs.

About TeamSupport

Customer support software built for business to business support. Visual support, customer relationship management, knowledge base, task management, collaboration, SLAs, reporting & analytics, and fully customizable to fit your business processes.

• ACD
  • Multiple Skill Groups Supported
  • Skill Based Routing
  • Supervisor Can Change Skill Groups

• CTI
  • Multisite Routing
  • Queue Optimization
  • Screen Pop
  • DeskTop Integration

• Multi-channel - Omni Channel
  • Unified contact channels
  • Unified blending
  • Unified Administration
  • Unified Routing
  • Unified Reporting
  • Unified Comminications

• WEB Capability
  • Web Chat Capability
  • Web Co-browsing/screen sharing
  • Web Virtual Assistance
  • Web Self - Service
  • WebRTC

• Analtyics
  • Desktop Analytics
  • Data Driven Design

• Voice of the Customer
  • Survey Tools
  • CSAT/NPS Measurement

• Workforce Management
  • Automated Workflows
  • Multi Site Virtual Contact Center
  • Centralized Administration for Multi Site
  • Access by Individual User
  • The Solution Maintains an Audit Trail
  • Account for Holidays, Seasonality
  • Track and Support historical agent adherence

• Performance Management
  • Implement targets to groups/functions
  • Compare employee performance against peers
  • Help identify strengths and weaknesses

• Training and Coaching
  • elearning

• Quality Monitoring
  • Web interface
  • Analytics based on keywords or phrases
  • Screen Playback synchronized with audio
  • Flexible rules editor
  • Voice and screen saved in standard file formats
  • Efficiency in filling out forms
  • Integrated Reporting
  • Multi-site Recording
  • Screen Recording
  • Compliance monitoring

• Other
  • Customer Support Ticket Management
  • Knowledge Management
  • Help Desk Software B-B

• Number of Agents
  • 1 - 50 Agents
  • 51 - 150 Agents
  • 151 - 250 Agents
  • 251 - 500 Agents
  • 501 - 1000 Agents
  • Over 1000 Agents

• Integration
  • Systems Integration
  • CRM Integration
  • Salesforce Integration
  • Microsoft Integration
  • Front and Back Office Integration
  • Other Consulting Services
  • Data Recovery Services

Directory Categories

• Help Desk