Talkie.ai
– AI Virtual Agents by Talkie.ai(1)
About Talkie.ai
Talkie.ai is a voice AI solution that helps businesses build, train, and manage AI voice assistants without writing a single line of code. Talkie.ai voice assistants engage in natural conversations with customers to handle their enquiries, solve their problems and promote self-service among them. Talkie.ai is quick to implement, scales on demand, uses a proprietary NLU engine and fits any industry.
About AI Virtual Agents by Talkie.ai(1)
Each customer care team has processes that can be managed by AI virtual agents.
These include:
- connecting to 1st line support,
- pre-evaluating inquiries,
- providing answers to FAQs,
- handling complaints,
- or other customer service processes.
Automating them means lower overall overheads of customer service, better operational efficiency, consistent brand personality, and reliable business insight from call analysis.
- Intelligent Virtual Agent (IVA) assistance
- Speech Recognition
- Text-to-speech (TTS)
- Integration
- Systems Integration
- CRM Integration
- Salesforce Integration
- Front and Back Office Integration