Contact Information

16468107050
http://www.samespace.com
sales@samespace.com

Samespace – Contact Center Toolbox

About Samespace

Samespace docks right inside your CRM with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, web chat and call, and AI-powered analytics all in one affordable package.

About Contact Center Toolbox

Samespace improves your agents conversations with prospects and customers. From phone calls to chatbots and beyond, you get more efficient, effective engagement every time.

And for uncommon conversation flows, our APIs allow customization for unlimited adaptability.

  • ACD
    • Supervisors Can Log Out Agents Remotely
    • Listen and Monitor Agent Conversations
    • Skill Based Routing
    • Supervisor Can Change Skill Groups
  • CTI
    • Multisite Routing
    • Queue Optimization
    • Abandoned Call Recovery
    • DeskTop Integration
  • Dialer
    • Outbound Dialer
    • Preview Dialer
    • Predictive Dialer
    • Call Compliance US
    • Call Complinace Other
  • IVR
    • Accurate prediction of expected wait time in queue
    • Natural languge speech recognition?
    • IVR and Channel Testing
    • Load Testing
  • Intelligent Virtual Agent (IVA) assistance
    • Automatic Callback
    • Visual IVR
    • Speech Recognition
    • Text-to-speech (TTS)
    • Speaker Verification
    • Real Time Reporting
  • Virtual CallBack
    • Multi Channel Virtual Callback
  • PBX
    • VoIP Phone System
  • WEB Capability
    • Web Chat Capability
    • Web Click-to-Call
    • Web Callback
    • WebRTC
  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • Web surveying
    • Voice of the employee
    • Customer Journey mapping
    • Enterprise feedback management
    • CSAT/NPS Measurement
  • Performance Management
    • Provide Performance Management Scorecard
    • Compare employee performance against peers
    • Gamification
  • Training and Coaching
    • agent coaching
  • Quality Monitoring
    • Real-time monitoring of voice and screen
    • Schedule for call recording
    • Speech Analytics
    • VoiP recording
    • Virtual Contact Center Recording
    • Compliance monitoring
  • Language Capabilities
    • Multi Language Capabilities
  • Integration
    • CRM Integration
    • Salesforce Integration

Directory Categories

  • Cloud Contact Center Solutions