Market Force Information

Market Force Information has pioneered the customer experience industry with a suite of solutions that capture multiple on-site data streams and help our clients make smarter, more impactful business decisions. This integrated solution model both evaluates experiences and identifies locations as well as actions to improve performance and grow revenue.

Their multi-location solutions provide a robust framework for measuring and improving performance, customer experience, and your financial KPIs.

They deliver solutions for restaurants, big box, and specialty retail, grocery, petro-convenience, hospitality, travel, telecom, technology, energy, education, health and wellness, movie studios and theatres, fitness, financial services, gaming, CPG, alcohol, and tobacco, pharma, government agencies and more.

Products by Market Force Information

Customer Experience Suite

Market Force delivers a full array of services to create a performance-based culture to help organizations reach their true potential. Through our comprehensive approach, we help our customers engage employees to deliver outstanding experiences consistently over time to build customer loyalty while growing sales and profits.

All services seamlessly integrate into the KnowledgeForce Platform, a revolutionary global reporting platform that is modular, extensible, configurable, and built to scale. The KnowledgeForce Platform uses the latest in big data technologies to combine performance information from multiple sources to feed predictive analytics.

Customer Experience Suite

Employee Engagement

• Employee Surveys
• Employee Support
• Employee Rewards

Operational Excellence

• Site Audits
• Mystery Shopping
• Merchandising

Customer Experience

• Customer Surveys
• Omni-Channel Support
• Social Media Management

Contact Information

Products