Balto
– Real-Time Coaching
About Balto
Balto's Real-Time Guidance Platform drives contact center success with happier, more engaged agents and more effective managers. With three Real-Time Products built on proprietary AI, Balto builds an ecosystem of best practices and makes winning conversations repeatable.
About Real-Time Coaching
Real-Time Coaching listens to calls and automatically alerts managers to coaching opportunities. Agents can "raise a hand" when they need support, and managers can send feedback via chat to improve performance without disrupting calls. Drive immediate agent improvement by coaching the right calls in real real time.
- CTI
- Screen Pop
- DeskTop Integration
- Workforce Management
- Track and Support historical agent adherence
- Track and Support real-time agent adherence
- Performance Management
- Implement targets to groups/functions
- Compare employee performance against peers
- Link specific areas of skill development
- Quality Monitoring
- Speech Analytics
- Instantaneous call retrieval
- Integrated Reporting
- Compliance monitoring
- Number of Agents
- 1 - 50 Agents
- 51 - 150 Agents
- 151 - 250 Agents
- 251 - 500 Agents
- 501 - 1000 Agents
- Over 1000 Agents