Balto
Balto's Real-Time Guidance Platform drives contact center success with happier, more engaged agents and more effective managers. With three Real-Time Products built on proprietary AI, Balto builds an ecosystem of best practices and makes winning conversations repeatable.
Products by Balto
Real-Time QA
Real-Time QA automatically scores 100% of calls so contact center leaders can focus on improving conversations – not on scoring them.
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Real-Time Coaching
Real-Time Coaching listens to calls and automatically alerts managers to coaching opportunities. Agents can "raise a hand" when they need support, and managers can send feedback via chat to improve performance without disrupting calls. Drive immediate agent improvement by coaching the right calls in real real time.
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Real-Time Guidance
Real-Time Guidance helps agents say the right thing on every call with smart checklists and dynamic prompts. Using proprietary AI built on advanced natural language processing, Real-Time Guidance helps contact centers increase conversion rates, deliver exceptional service, and stay compliant.
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