Pune – August 13 th , 2024: Tech Mahindra (NSE: TECHM), a leading global provider of
technology consulting and digital solutions to enterprises across industries, and LivePerson, Inc.
(NASDAQ: LPSN), the enterprise leader in digital customer conversations, announced a
partnership to transform customer engagement in the financial services and HLS (Healthcare
and Life Sciences) industries. The partnership underscores the two organizations’ joint
commitment to driving digital transformation and elevating customer experience powered by
artificial intelligence (AI).
The partnership will address the unique challenges and opportunities within the financial
services and HLS sectors by combining LivePerson's cutting-edge conversational platform and
AI technology with Tech Mahindra Business Process Services’ (BPS) extensive domain
expertise. It will provide personalized customer experiences through recommendations and
ensure the security of sensitive data with high compliance standards. The partnership will boost
operational efficiency by automating administrative tasks, enabling the workforce to focus on
more complex issues.
Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, "Our
partnership with LivePerson will provide the financial services and HLS (Healthcare and Life
Sciences) industries with a significant leap forward in customer engagement powered by
artificial intelligence. Leveraging LivePerson's conversational platform and AI technology along
with our deep domain expertise allows us to enable organizations to scale at speed, drive digital
innovation, improve operational efficiency, and deliver superior outcomes for their customers
and patients."
The partnership aims to expedite time-to-market by combining AI technology with human
expertise, delivering impactful customer service solutions. As part of this partnership, Tech
Mahindra's BPS will leverage LivePerson's Conversational Cloud platform to develop tailored
solutions to empower healthcare organizations to reduce patient wait times, improve
accessibility, streamline patient onboarding, and ensure data security. The partnership will
enable financial institutions to reduce operational costs, enhance security, and improve
customer satisfaction through AI-agents, authenticated messaging, and enhanced self-service
capabilities.
Dan Sincavage, Senior Vice President, Partnerships at LivePerson, said, "The financial
services and HLS industries are undergoing rapid digital transformation, and customer
expectations are higher than ever. Through our partnership with Tech Mahindra, we are
committed to helping businesses meet and exceed these expectations by delivering
personalized, efficient, and secure conversational experiences across digital channels."
Tech Mahindra Business Process Services is at the forefront of future-ready technology and has
55+ delivery centers in 15 countries that provide services in 50+ languages to 270+ global
customers.
To learn more about the LivePerson-Tech Mahindra partnership, click
here.
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The
world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning
Conversational Cloud platform to connect with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich data set and AI-powered
solutions to accelerate contact center transformation, supercharge agent productivity, and
deliver more personalized customer experiences. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI, please visit
liveperson.com.
Tech Mahindra (NSE: TECHM) offers technology consulting and digital solutions to global
enterprises across industries, enabling transformative scale at unparalleled speed. With
147,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full
spectrum of services including consulting, information technology, enterprise applications,
business process services, engineering services, network services, customer experience &
design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired
multinational federation of companies.