2025 Connected Customer, Connected Agents Virtual Contact Center Conference

Event Offers a Series of 6 Expert-Led Webcasts and Exhibits by Leading Solution Providers 

SARASOTA, FL, March 11, 2025 - CrmXchange presents “Connected Customer, Connected Agents Virtual Contact Center Conference.” This online event, held March 25–26, 2025 http://www.ecrmevents.com, spotlights proven best practices for creating customer loyalty and retention strategies.

The live events are structured to benefit contact center leaders at all levels - managers, directors, and C-level executives - helping you build advocacy and improved results by: 

1. Optimizing the Customer Experience

2. Understanding the AI and the Digital Experience

3. The Growth of New Channels

4. Managing Metrics 

Justin Robbins, Founder and Principal Analyst at Metric Sherpa, will lead an audience directed keynote discussion: Redefining Success - Making the Contact Center Matter to the Business.  Topics include: How you can make contact center metrics meaningful to the rest of the business;  What it takes to fail fast, learn, and keep evolving; How to lead the charge in transforming service delivery for the future. 

 Additional conference sessions:

-        Step into the Future of Customer Service – Redefining the Possible

-        Imagine Flying a Jumbo Jet Without a Copilot, Attendant, or Control…

-        Industry Benchmark for Performance Management - The Power of a 360° Performance View

-        Unlocking Smarter Insight for Unstoppable Customer Loyalty

-        Best Ideas and Best Practices Roundtable 

There is no cost to attend this conference. Join conference sponsors NICE, Verint, Calabrio, Metric Sherpa, SWPP and QATC.

Please visit http://www.ecrmevents.com for more details.  For more information about this or other virtual conferences presented by CRMXchange, contact info@crmxchange.com or call 941-702-8389.