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Uncovering Your Customer Experience Blind Spots with Quality Monitoring and Analytics
You might think your call center is providing a satisfactory
service, but consumers tell another story.
- Less than half say they’re satisfied with their
contact center experiences, regardless of channel.
- Pinpointing your customer experience challenges
is difficult without specific processes in place to uncover issues.
Just like blind spots when driving your car, hidden problems
can derail your well-intentioned efforts to deliver a positive customer
experience.
In this white paper, we’ll address specific ways you can use
quality monitoring and analytics to identify hidden opportunities for improving
your customers’ experiences.