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2020 Roundtable Schedule



 Presented By: CrmXchange

2020 Multi-Vendor Roundtables:   

Contact center technology is constantly advancing, providing new capabilities to improve the customer experience. But what do you really need to know about the latest solutions? It’s how you can quickly and cost-effectively implement new applications, seamlessly integrate them with your existing systems and most important, use them to resolve issues and improve service levels in your operation.

Mulit-Vendor Roundtables are a series of interactive, benefit-driven webcasts on CrmXchange which gives you instant access to multiple applications from the comfort of your office. You’ll have the opportunity to see dynamic demonstrations by leading solution providers, ask questions and provide feedback on which programs offer the most potential for making immediate improvement. 

  February
Preparing for the Future of WFM

 

May

 

AI and RPA - Transforming Customer Experience

 

 

July 

Best Practices in WFO

 

August

CX Megatrends to Watch in 2021

  September
Seamless Customer Experience: Combining AI, VA with Live Agents
  October Reduce Agent and Customer Effort