MyCRMexchange.com		  Search: 

CRMXchange Membership
 
 
      Who We Are
 >> Home > White Papers
 
PS Directory

VoIP

 Join Now

Voice over Internet Protocol is a technology that can improve operations and performance. Instead of being fixated to “traditional” call centers in which only agents can answer customer questions, Voice over IP software expands the scope of your support services while potentially lowering costs. By effectively creating “virtual” call centers, it allows for the best person in your company, regardless of location, to interact with customers. And yet, with its implementation comes the need to make sure that your technical staff will understand both voice and data systems.

Learn more about VoIP software and its potential to significantly improve the overall effectiveness of your business with the information from call center vendors below. Gain a well-rounded understanding of the technologies and what it may require of other areas in your company. Be provided with unique insights, expert advice and much more valuable information from industry leaders. Read these reports today and make an educated decision on this is the right decision for your business!

To view vendor information click here.
VoIP

  • Unified Communications - Keeping the Customer in the Equation
    - Presented by Aspect Software, Inc.
     Many unified communications strategies only focus on using the applications, like presence, voice integration, and collaboration to improve employee productivity. There’s more to unified communications than just improving productivity— Unified communications will have the most relevance if it is focusing on the communications between organizations and their customers.  Read More...
  • Best Practices for Implementing an IP Contact Center
    - Presented by Avaya
     IP telephony is proving itself as an architecture that is flexible and cost effective, delivering significant savings and efficiencies within the contact center.  Adhering to best practices during your planning and implementation will help to avoid the snags and ensure a successful transition. This paper outlines the hazards and best practices as collected from Avaya's long history with contact centers and IP telephony.
      Read More...
  • Successfully Transitioning to VoIP
    - Presented by NICE Systems
     Contact center recording systems have become an essential component for managing the center's performance. As contact centers embrace VoIP it is crucial that the same high standards we have grown accustomed to when recording in a traditional telephony environment be maintained in the VoIP environment.  Read More...
  • SIP and the new network communications model
    - Presented by Nortel
     This paper provides an overview of SIP, and explains how SIP is reshaping the communications landscape. SIP enables an Internet-based architecture used to manage communication sessions over IP networks, enabling converged voice and multimedia services.  Read More...
  • Your Money's Worth: the Business Value of VoIP Recording
    - Presented by Witness Systems Inc. (now a Verint Systems company)
     With the emergence of new technologies, companies are interacting with their customers in new and different ways.   It's now inevitable that VoIP will be deployed in call centers of all sizes - and  businesses of all types.  Recording VoIP interactions is less expensive than recording interactions via traditional phone switches. More importantly, the business value of recording  VoIP interactions can also be more substantial since business  and workforce optimization efforts can impact customer service groups, but also sales, marketing, back office operations, and other areas of the business.  Read More...