Everything You Wanted To Know About Visual IVR – You Ask, Experts Answer
August 9th, 1:00 PM – 2:00 PM EST
Presented by: Martin Hill-Wilson, International Customer Engagement Expert, Brainfood Consulting
About the Webcast
Our panel of experts are here to answer YOUR questions on Visual IVR and digital customer service. Find out how companies are using Visual IVR to channel pivot expensive voice calls into a personalized digital self-service experience resulting in call reduction by at least 10%. While answering your questions, we will also be discussing client use cases and actual Visual IVR results from Turk Telekom and Leumi Card, a Fortune 50 software company and a Fortune 100 Insurance company.
We will answer and discuss questions like:
And many more… including ones that you can submit yourself!
- How do I use my existing “IVR” assets?
- Does it require an app?
- What if I already have an app?
- What problem does Visual IVR solve?
- What kind of results should I expect?
- What do customers think about Visual IVR?
- Why is it different from mobile web?
- How does it benefit my call center agents?
About the Presenters