30 Minute Roadmap to Contact Center Robotic Automation
Live Date: September 26, 2017. PLEASE SIGN IN FOR RECORDING.
Presented by Naresh Kothari, Sr. Director, Business Development, EdgeVerve Systems
About the Webcast
Robots are taking the customer service space by storm. They are everywhere – in the contact center servicing the customer, in HR addressing employee queries, and in the accounts department unraveling complex invoices.
Ideally, what is the best use of robots? Where do they really work best? In 30 minutes, we will discuss:
- Top benefits of On-demand Automation
- 3 Critical applications for robots in your Contact Center
- Robotic multi-tasking to get more ‘work’ from the robots
Join us for this webcast and you will leave with a roadmap for robotic applications. There will be a Q&A at the end of the webinar.
About the Presenters
Naresh Kothari, Sr. Director, Business Development, EdgeVerve Systems
In his present role, Naresh is responsible for designing solutions that enhance customer value through the use of technology. He also spearheads several initiatives that help enterprises enhance customer experience across channels. Naresh completed his engineering degree from Pune University and has over 17 years of experience in solution design, business development, program management and client engagement. He specializes in creating solutions to enhance customer experience for many leading companies. Naresh has established himself as a thought leader in the customer experience space. His thought provoking and business management articles have been featured in various trade and management journals including CustomerThink and Infosysblogs. Naresh has often been quoted by national and trade publications.